Ordering online
What size are the magnets?
All magnets are 2.5" × 2.5" — the perfect fridge size. Large enough to display proudly, small enough to fit in a pocket or purse.
What photo formats do you accept?
JPG, PNG, HEIC, and most standard photo formats. The higher the resolution the better — we'll flag any photos that may not print well before we start.
Can I order multiple different photos in one pack?
Yes. The 9-pack and 50-pack allow multiple unique photos. Each photo gets its own magnet. Perfect for teams, events, or families who can't pick just one.
Can I add text or a date to my magnet?
Yes — custom text, dates, names, and logos are available. Contact us when placing your order and we'll add it at no extra charge for standard text.
How long does it take?
We ship within 3 business days of receiving your order and approved photo. Standard shipping is 3–5 business days after that. Rush orders available — contact us.
Shipping & returns
How much does shipping cost?
Free on all orders over $25. Orders under $25 ship for $4.99. We ship USPS First Class throughout the US.
Do you ship outside the US?
Not currently. We ship anywhere in the continental US, Alaska, and Hawaii.
What if I'm not happy with my order?
We'll reprint it, no questions asked. If we made an error or the quality isn't right, just email us at hello@keepermoments.com within 14 days. See our full returns policy.
Live events
How does live event printing work?
We bring our equipment to your venue and print magnets on the spot. Guests scan a QR code, upload a photo from their phone, and we hand them a finished magnet within minutes. No app, no account, no friction.
What types of events do you do?
Weddings, youth sports celebrations, corporate parties, graduation parties, farmers markets, milestone birthdays, reunions, anniversaries, and more. If you have people and memories, we can be there.
How far in advance do I need to book?
We recommend at least 2–3 weeks for most events. For weddings, earlier is better — our calendar fills quickly for peak season weekends.
Do you travel for events?
Yes. We serve greater Indianapolis and the Gulf Coast (30A, Destin, Panama City Beach) as our primary markets. We travel for weddings and larger events — reach out and we'll make it work.
Still have a question?
We're happy to help. Email us or use the form below and we'll get back to you within one business day.